Industry guides
Every kind of business queues differently. A pharmacy counter, a restaurant host stand and a council office each have their own rush hours, rules and customers. These playbooks are written for one kind of business at a time.
Industry guides
Black Friday queue management: a retailer's playbook
A four-week playbook for retailers: forecast the day, move the line off the pavement, split the queues inside, keep people informed and keep everyone safe.
· 9 min read
Industry guides
Restaurant waitlist management: how to keep tables full
A practical guide to the host stand: quoting waits by party size, paging guests by text, holding tables and using the numbers to plan the next Friday.
· 13 min read