Documentation
How Queue Join works
A customer scans a code and joins your waitlist or books a slot. Your team works through the list from one live screen. Everybody gets told where they stand, on whichever channel reaches them. These pages cover every part of that, in the order you are likely to need it.
Set it upThe whole path from an empty account to a QR code on your counter.Run your dayWhat your team does with the waitlist while customers are waiting.Understand the modelLocations, queues, services and resources, and how they relate.
Getting started
From signing up to a QR code on your counter, in about twenty minutes.
- Getting startedThe whole setup, as one checklist.
- Create your accountSigning up, signing in, and the questions the setup wizard asks.
- Add your first locationGiving your starting location its real address, time zone, picture and hours.
- Set up your first queueCreating a queue, naming it, and knowing when to split it in two.
- Print your QR codeGenerating a code, printing the poster, and what a scan opens.
Core concepts
The handful of ideas the rest of the documentation is built on.
- Core conceptsHow the pieces fit together.
- How Queue Join worksOrganisations, locations, queues and visits — and the two dashboard views.
- Waitlist and bookingsTwo ways in, one system behind them.
- Services and resourcesWhat customers ask for, and what you have to give them.
- Time zones and local daysWhy every location keeps its own clock, and what that changes.
- The visit lifecycleEvery state a visit or booking can be in, and what each one sends.
Running your day
The screens your team uses while customers are in front of them.
- The waitlistAdd a walk-in, call the next customer, and close a visit out.
- AppointmentsCreating, rescheduling and running booked visits.
- CustomersRecords, visit history, notes, and data requests.
- Blocked and test numbersTesting with your own phone, blocking numbers, and what gets turned away.
- The overview dashboardLive counts, and what updates on its own.
What your customers see
Every public page the product puts in front of a visitor.
- What your customers seeEvery public link, and when someone lands on it.
- Joining the waitlistThe join page, the form, and what closes it.
- The status pagePosition, estimates, and leaving without losing your place.
- Booking onlineHow bookable slots are worked out and confirmed.
- Public displaysThe waiting-room screen.
- KioskThe tablet at your door.
- Directory, overview and preferencesChain-wide pages, and how customers manage what you send them.
Messaging customers
The nineteen automatic messages, and the five channels they travel on.
- Messaging customersWhat gets sent, when, and on what.
- Customer messagesEvery automatic message, and the channels and conditions you choose.
- Channels and fallbackWhatsApp, text, push, email and voice — and what happens when one fails.
- Sender numbersWhich number your customers hear from, and the rules around it.
- Team notificationsAlerting staff instead of customers.
Configuring a location
Everything under Location settings, one page at a time.
- Settings overviewEvery settings area, and which level it lives at.
- QueuesCreating and managing the lines customers join.
- Location details and hoursAddress, time zone, picture, contact details, opening hours and schedules.
- ServicesWhat customers can ask for, and how long it takes.
- ResourcesStaff, chairs, rooms and desks — and how they stop double-booking.
- Registration fieldsWhat you ask a customer when they join or book.
- Waitlist and booking rulesCapacity, wait estimates, end-of-day clearing and booking windows.
- Localisation and designLanguages, wording, currency and branding.
- Automation rulesActing on the things nobody is watching for.
Account administration
Team, roles, billing and the account-wide record.
- Account administrationThe settings that apply to every location at once.
- Team and rolesInviting people, and deciding what each of them can do.
- Plans and billingWhat each plan includes, and what happens at a limit.
- Business informationYour name, website, short link, brand assets and sidebar image.
- Audit logWho changed what, and when.
- IntegrationsAPI keys and webhooks, in brief.
Growing the business
Measuring what happened, and talking to customers afterwards.
Reference
Look-up material, and what to do when something is wrong.
- ReferenceDefinitions, comparisons and fixes.
- GlossaryEvery term this documentation uses.
- Plan comparisonWhat each plan unlocks, feature by feature.
- TroubleshootingThe things that go wrong, and the setting behind each one.
- API documentationRead your queues, add people to them, and receive webhooks when things change.
Something not covered here, or not working the way this describes? hello@queuejoin.com.