Waitlist management
Run the whole line from one screen
No more paper tickets or shouted names. Every walk-in gets a digital place in line the moment they scan your QR code, and your team manages the entire waitlist — adding, calling, serving, or marking a no-show — from a single live view that updates instantly across every device in the shop.
35%
average drop in perceived wait time once the line moves off paper
Customers manage the wait themselves instead of standing in it.
0
extra training beyond a five-minute walkthrough for new staff
The dashboard reads like the paper list it replaces.
1
live view shared by every device on shift, updated instantly
No one has to ask a colleague what's changed since they last checked.
35%
average reduction in perceived wait time
How it works
Customers join in seconds
A visitor scans the QR code at your entrance, enters their name and mobile number, and picks a service or party size if you need it. No app to download.
Staff see one live list
Every ticket appears on the dashboard in real time — waiting, called, being served — so anyone on shift can pick up where a colleague left off.
One tap moves things along
Call the next customer, mark them served, log a no-show, or cancel a ticket — each action notifies the customer automatically and updates the live count.
Nothing falls through the cracks
Every join, call, and serve is timestamped, so you always know exactly how long someone has been waiting and can jump in before it becomes a complaint.
Why it matters
Cut perceived wait times
Customers can see their position and step away instead of standing in a line, which is consistently rated as less frustrating even when actual wait time is unchanged.
Fewer walkouts
A visible waitlist with an honest wait estimate keeps people around instead of guessing wrong and leaving.
One view for every role
Owners, managers, and staff all work from the same live waitlist, scoped by whatever permissions you've set for their role.
Every ticket, one shared screen
Whoever's on shift sees the same live list — who's waiting, who's been called, who's being served — updated the instant anything changes anywhere else in the shop. There's no separate paper list to reconcile at the end of the day, and no risk of two staff members calling the same name.
- Waiting, called, and serving states update in real time across every device
- Any staff member can pick up a ticket a colleague started
- Full timestamp history for every join, call, and serve
One tap for every action
Calling the next customer, marking someone served, logging a no-show, or cancelling a ticket is a single tap — and each one fires the right customer notification automatically, without staff having to remember to send anything.
- Call, serve, no-show, and cancel actions in one tap
- Customer notifications fire automatically on every state change
- Party size and service selection captured at join, not guessed at the counter
What our customers say
“The paper list used to disappear off the counter at least once a shift. Now it's just there, on every tablet, all the time.”
Ella Morgan
Assistant manager, Independent bakery chain
“New starters are running the waitlist unsupervised by their second shift. There's genuinely nothing to teach beyond tap to call, tap to serve.”
Ryan Osei
Store manager, Footwear retailer
“We stopped arguing about who was next. The list doesn't lie.”
Sofia Almeida
Front-of-house lead, Neighbourhood restaurant